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Warehouse Updates

This page will provide all necessary information regarding the current shipping time on orders, as well as provide forms to report issues or rush requests.

Please review all information before submitting the forms.

If you have any questions that are not covered on this page, please reach out to warehouse@signgypsiescorporate.com.

Current Core Shipping Time (5 x 3 in).png
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Updated 12/17/24 1:00 PM CST

1

Damage Report

What will be replaced:

  • Items that are candidates for replacement include those that are a true misprint or miscut, or have damage to the ink portion of the item. 


What will not be replaced:

  • A bent coroplast corner will not be considered for replacement.

  • Any negligible marks from the lamination process

  • Items that have been staked.

  • Damage reports must occur within 48 hours of receipt for consideration.  We will not accept reporting damaged, missing, or incorrect items at different times on the same order.

  • Artwork that is hand drawn by our artist will frequently have slight inconsistencies.
     

Utilizing the form below, please include:

  • The order number

  • 2 photos of each item, including one full photo of the item(s)

  • 2 photos of the box (specifically any damage, punctures, bends, or creases).

  • Feel free to include a photo of the packing slip if necessary.

  • An itemized list of what is being reported.

2

Rush Orders

How do they work?

  • First and foremost, use the form below to relay your needs to warehouse staff, rather than making notes on an order. 

  • Be sure to accurately note the date you need the items, so we can best strategize with you on meeting your needs.

  • You will receive a response from the warehouse team within 24 hours on business days regarding the logistics of your request.

  • During busier seasons, a rush request which would prioritize your order over others will incur a fee of $50.

  • There is also a limited number of rush orders per day, which does vary by the current backlog of waiting orders.

  • Custom orders can also be rushed, however, because they require start to finish set up and production, they do have a 5-7 business day turnaround.  

  • Custom orders will always incur a $50 rush fee, regardless of season.

3

Miscellaneous FAQ

Confirmation Emails:

  • If you do not receive a confirmation email after submitting your order, please reach out to the warehouse to confirm it went through.

  • We are not notified when orders fail the payment step.

Custom orders:

  • The custom turnaround is approximately 3 weeks to arrive at our warehouse. 

  • That does not include the shipping time to your location.

Reward Points:

  • Perk for frequent shoppers

  • Expire after 90 days, no exceptions

  • Minimum of 1250 for purchase

  • Earned in all stores, but can only be redeemed in the core store.

Damage Report

Store:
Core
Custom

This questionnaire will confirm if you order is eligible for replacement:

Is the ink compromised on your item, or was it misprinted?
Yes
Has it been more than 48 hours since you received your order?
No
Has the item been staked?
No

Rush Request

Store:
Core
Custom
Would you like expedited shipping rates?
Yes
No
I understand not all rush requests can be accommodated.
Yes
I acknowledge the possibility of a $50 rush fee:
Yes

Warehouse Inquiry

Store
Core
Custom
Overstock
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